Contact Non Gamstop Casinos – Questions and Corrections

This page explains how to contact Non Gamstop Casinos, what we can and cannot help with, and what to do if your problem is with a casino rather than with this website. If you are a UK reader, a little context up front will save you time and get you to the right place sooner.

What we can help with

We are an independent editorial site. We research and review casinos that operate outside GAMSTOP, and we explain the terms around them: bonuses, wagering requirements, payments, withdrawals and verification. Our team can help with:

Corrections. If a bonus figure, payment method or rule on one of our pages looks out of date or wrong, tell us which page and what you saw. Offers change often, and the fact-check date on our pages shows when we last verified them.
Questions about our content. If a guide on free spins, wagering or cashout limits is unclear, ask and we will try to clarify it.
Feedback and topic suggestions. Tell us what you could not find on the site.
Editorial and partnership enquiries. Introduce your organisation and say what you have in mind. Commercial relationships do not decide our rankings.

What we cannot do

We do not run, own or operate any of the casinos we cover. That means we cannot:

release, speed up or reverse a withdrawal;
reinstate a closed account or lift a verification hold;
settle a dispute over bonus terms or a voided win;
guarantee any outcome from a complaint.

For those problems, start with the casino's own support team and complaints procedure. Keep screenshots of the terms you accepted, your account messages and transaction records. Our list of non GamStop casinos shows the offers we currently review, but you should always read the full terms on the operator's site before you deposit.

How to write to us

A clear message gets a faster answer. Please include:

The page address or title you are writing about.
What you read, and what you think is wrong or missing.
Any evidence, such as a screenshot of the casino's current terms and the date you saw them.
Whether you want a reply, and the best address to send it to.

Please do not send passwords, full card numbers or identity documents. We never need them. We cannot promise a fixed reply time, but a real person reads every message.

If your issue is with a casino

The casinos we review include Betmica, Kikibet, Betninja and others on our list. Each is run by its own operator with its own terms, so we cannot speak for them. A sensible route is:

Contact the casino's customer support in writing, so you have a record.
Use its formal complaints procedure if the first reply does not resolve things.
Check which licensing body the casino names in its footer and whether that body accepts player complaints. Overseas licensing bodies often offer far less protection than the UK Gambling Commission, and the UK regulator's dispute routes generally do not cover operators it does not license.

This is one reason we ask readers to check withdrawal limits, verification rules and bonus conditions before depositing.

Support if gambling is causing harm

If gambling is affecting your finances, relationships or wellbeing, please talk to someone independent. These are options for readers in Great Britain:

GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat.
GAMSTOP lets you self-exclude from UK-licensed gambling sites, for six months, one year or five years. Casinos outside the scheme will not apply it, so consider gambling blocking software on your devices too.
Deposit and loss limits, and self-exclusion, are available on most licensed sites. Use them before problems build.

Gambling should never be treated as a source of income or a way out of debt. If you are in financial difficulty, a free debt advice service is a better first step. You must be 18 or over to gamble.

Our standards

We research and review the casinos we feature and do not claim to have deposited, played or withdrawn. The publisher may earn commission if you join through our links, but commission does not buy position. If something we published is wrong, we want to correct it, so please write to us.